Refund policy

Return and Refund Policy

Last updated: October 22, 2026

At Rapid Heat, we want you to be satisfied with your purchase. This policy explains how returns, refunds, exchanges, and cancellations work for orders placed through our online store.

1. Return Window

You may request a return within 30 days of the delivery date.

For change-of-mind returns, items must generally be unused, unworn where applicable, in their original condition, and returned with original packaging, accessories, and tags where applicable.

Some products may have specific return conditions, which will be disclosed on the relevant product page before purchase. All returns remain subject to applicable consumer protection laws.

Please contact us before returning any item.

2. How to Start a Return

To request a return, email support@rapidheatcanada.com with:

  • Your order number.

  • The product you wish to return.

  • The reason for your return.

  • Photos or videos if the product is damaged, defective, or incorrect.

Our customer support team will review your request and provide instructions, including the appropriate return address and shipping arrangements.

Please do not send products to an address printed on the original package unless our support team has confirmed that it is the correct return address.

3. Return Shipping Costs

For change-of-mind returns, return shipping costs will depend on the circumstances of the return. Before you ship an item back, we will confirm whether Rapid Heat will provide a prepaid return label or whether you will be responsible for the return shipping cost.

If an item arrives damaged, defective, or incorrect, Rapid Heat will cover reasonable return shipping costs when a return is required.

Any return shipping charges or deductions from a refund will be communicated before the return is sent, subject to applicable law.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, incomplete, or incorrect item, contact support@rapidheatcanada.com as soon as reasonably possible.

Please provide your order number, a description of the problem, and clear p